FAQs

Stuff people ask usYou have questions. We have answers

These are the most common questions we get. Want to know more? Email us!


What type of clients do you work with?

Do I get one person to communicate with? Or do I talk to the whole team?

What are your office hours?

How do we communicate with you?

What if I have a GREAT idea at 2am?

How much is this gonna cost me?

How do the payments work?

How is your time calculated?

Do you give a discount if I give you a lot of work?

Do you know how to…?

Do you ever take time off?

What type of clients do you work with?

Go2Girls works with online business owners who are ready to grow their business who want to eliminate the frustration of having to do it all and only want to focus on the parts of their business they enjoy and that make them money.

Our clients are:

  • ready, motivated, and excited to invest in themselves and their business.
  • able to communicate their needs and wants directly, and easily give feedback.
  • have a clear vision of where they want their business to go.
  • have a product or service they currently sell or intend to sell, or want to develop one.

We have worked with all types of businesses and industries, including: coaches, speakers, authors, healers, executives, non-profits, educators, religious organizations, mortgage brokers, technology companies, auctioneers, counselor, internet marketers, musicians, consultants, fashion, finance, engineers, marketing experts, and artists.

Go2Girls is a multi-VA team, fully staffed to take on projects of any size. We are consistently growing in order to support the thriving businesses of our clients. Because of the versatility of our ever-expanding team, our hours are virtually unlimited.


Do I get one person to communicate with? Or do I talk to the whole team?

We will assign you a lead project manager who will be your main point of contact for your projects and the team. Then, as we need to, we will assign team members to your account. You will have access to contact each team member that works with you as you wish (actually, we encourage direct communication as much as possible).


What are your office hours?

The Go2Girls team does not keep specific “office hours” (seriously… entrepreneurship… it’s awesome, right?), but our team members are generally available during the day if you need to reach us. Our team is located throughout the USA and Canada from Sea to Shining Sea, so we span most time zones.

One thing we guarantee is that we are available when we commit. If we schedule a phone call, we will be there. If you are launching a teleseminar and have asked us to be on the call, we will be there.


How do we communicate with you?

Our preferred method of communication is primarily through email and our Online Team Collaboration Workspaces run by Central Desktop. Each client gets their own private, secure “computer in the sky” (fancy technology people call this “the cloud” – you can impress your friends by throwing around that phrase at your next cocktail party) where we house our conversations, tasks, and files.

Project requests are accepted through Central Desktop, but you can always call, email, Tweet, or Skype us for quick questions. For guaranteed responses, email or Central Desktop is the best option.

Please keep in mind that although we strive to provide service that will make you FEEL like our only client, you are not. So, we are often providing our full attention to other scheduled projects. (When we are working on your projects, we only focus on your stuff too!) So, sometimes we cannot pick up the phone right away, or answer your email 2 minutes after we receive it. But, we will return all email inquiries within 24 hours during the week.


What if I have a GREAT idea at 2am?

You should send us an email, and we will see it when we get to our computer on the next working day.
I mean, really – we have ALL woken up at 2am with a great idea or two. Please know that we are very excited for you, and will be better able to express our exhilaration in an enthusiastic manner, with appropriate language during waking hours. So…don’t call us. Please. An email will do.


How much is this gonna cost me?

“If you think hiring a professional is expensive, try hiring an amateur.”

And, let me ask you – How much money are you wasting working in your own business on things that don’t generate income? If you charge $150/hr for your time, and spend 3 hours figuring out how to set up your shopping cart, that just cost you $450. Or, if you spend months “researching”, “figuring things out”, or “learning the shopping cart”, those are months not spent working on your passion. Those are months not launching your program. Those are months that just suck ass. So…you tell me – how much is it costing you?


How do the payments work?

We accept Visa, Mastercard, Discover, and American express. We appreciate, but do not accept as payment: flowers, chocolate, and Starbucks cards. We invoice once a month around the 1st (give or take a few days).  After your invoice is sent out, your card on file is billed for the amount due on the same or next day.


How is your time calculated?

We use time keeping software to keep track of our time, minute-by-minute. We bill for all time that we work on your account, which includes: emails, phone calls, project management, and actual project work.


Do you give a discount if I give you a lot of work?

No, but we will likely send you a holiday card. 🙂  And, if you do inadvertently call us at 2am about your next great idea, we might talk to you. We hope that by working with us you will have LOTS of work to give us. Not because we are greedy, but because we hope that your business will grow as a RESULT of working with us. So – we provide you with great service, you pay us what we are worth, and you MAKE a lot more money.


Do you know how to…?

Yes, we probably do.

We’ve been around for a while, and have worked with a LOT of programs, and a lot of people trying to do a lot of wildly interesting stuff. If we run across something we haven’t seen before, we are connected to thousands of other Virtual Assistants through a networking forum who have likely done it, know about it, or know where to find help.

So – either way, we have you covered. If we run into a problem, you will likely never even know. All you will know is that it got boom, done. 🙂


Do you ever take time off?

We do! But we always give you plenty of notice, and have a backup plan, so you are never left alone. That is one of the many advantages to working with a team.

Also, as a plug for our team collaboration workspace, Central Desktop, it’s one of the many reasons we use it. Your files are always up to date, and anyone can jump in and take over at any time.


Ready to work with Go2Girls? Just fill our our survey!